SHIPPING POLICY
Effective date: June 25, 2023
ORDER PROCESSING
Please allow 2 business days to process your order. Expect an email within 1 business day to let you know your order is on the way!
INTERNATIONAL SHIPPING
We do not ship outside of the USA at this time out of consideration for the ascending shipping and custom costs for international customers. That would easily double (or more) the purchased book(s).
To meet our international customers' wish to read our book(s), we make them available in digital form on online platforms all over the world where you can download them after purchase and start reading right away.
You can find the link on https://marie-claire-hermans.mykajabi.com/two-suitcase-publishing.
STORE PICKUP
We don't support store pickup for orders.
LOCAL DELIVERY
Local delivery is not available, only shipping.
CHOOSING YOUR DELIVERY OPTION
During checkout, enter and verify your address and choose the ship option. Click the "continue to shipping" button. Orders placed outside of business hours will be handled the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within the next business day using USPS services.
Flat rate shipping fee is currently offered for the collector's items only.
ā€‹ā€‹DOMESTIC SHIPPING RATES AND ESTIMATES
We offer $5 flat rate shipping for the collector's items (linen hardcover books with dust jacket) up till $49.
We offer free shipping for orders over $49 (only in the USA).
Shipping charges for your order will be calculated and displayed at checkout.
We do everything we can to keep them to a minimum.
The shipping options we offer through USPS are;
|
Shipping option |
Estimated delivery time |
Price |
|
Priority Mail |
1 to 3 business days |
$ Calculated at checkout by USPS |
|
First Class Mail |
1 to 5 business days |
$ Calculated at checkout by USPS |
|
Media Mail |
2 to 8 business days |
$ Calculated at checkout by USPS |
SALES OR/AND SHIPPING TAXES
Even though we do our very best to take care of requested taxes per state at checkout, your order may be subject to taxes, incurred once a shipment reaches your destination state. Two Suitcase Publishing is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused, unsigned and in its original condition, we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at [email protected].
IN CASE OF ABSENCE
When we are traveling, we will leave a notification on our website in case you would like to purchase a signed copy and this option will be temporarily disabled until our return.
Feel free to send us an email to [email protected] and we will put your book on the waiting list to sign and ship first thing upon our return.
Orders of unsigned books will still be processed during our absence due to traveling and sent to you as usual.
CONTACT US
If you have any questions, concerns or complaints about this Shipping Policy, please contact us:
- By email: [email protected]
- By phone number: (+1) 646 - 639 - 5448
- By mail: Two Suitcase Publishing - 245 East 124th. Street, Suite 10-S, New York, NY 10035
